Q:What is your minimum order?

A: eBottles.com has no minimum order however there are specific items that can only be sold by the case.

 

Q:What is your low price guarantee?

A: Present a lower published price in the form of an active quote at the time of purchase and we will match it. Note, price match is based on like items, quantities, availability and current published price.



Q: Can I get samples?

A: Yes, you can purchase any quantity shown of any of our items. We charge a minimum $15 for shipping and handling for US sample orders and a minimum of $35 for Canada. This amount covers our cost of picking and packing your order and the UPS cost. We will issue a full refund for your sample order, including ground shipping, once you place an order that exceeds $100.



Q: How and from where will my order be shipped?

A: We have warehouses strategically located around the country. We are currently shipping from Connecticut, Georgia, Colorado, California and Illinois. More locations coming soon. Not all items are stocked in all warehouses. Please contact us for more information on where your item is shipping from.
CO
CT
CA
GA

All orders are shipped via UPS ground unless otherwise specified. UPS ground delivers within the continental United States in 1-5 business days. Please allow 1-3 business days for order processing from any of our locations.

If your order requires freight, we will reach out to you with an LTL shipping quote for approval.

If an item is out-of-stock, you will be contacted with alternative options and due in dates for your product. We will hold your order until we hear back from you. The processing of backorders will be expedited once the product has arrived in our warehouse. We will contact you if there are any issues with your order, such as payment authorization or an incomplete shipping address.


Q:Is it safe for me to use my credit card? Is your site secure?

A:  Yes. Our site is equipped with Secure Socket Layer (SSL) technology.
If you access the eBottles.com site using a secure browser
such as Chrome, Safari, or Internet Explorer personal data you send us
(name, company name, email address, credit card information, etc)
is encrypted during the transmission process and can only be
decoded by eBottles.com.


Q: How can I find out about the status of my order?

A: You can call customer service at 888-215-0023 between
the hours of  9 a.m. EST and 5:00 p.m. EST.


Q: What If I’m not satisfied with my purchase?

Any of our items (except shrink bands) can be returned within 30 days of receipt. In addition, returns are subject to a 25% restocking fee (There are no refunds on shipping charges for returns). If we pack and/or ship your order and for some reason you refuse it, handling and shipping charges will still apply. Please order carefully.

You will need to contact a representative at 888-215-0023 in order to request a Return Merchandise Authorization number and the address to send returns to. Returns without an RMA or returned to the incorrect address will not be given credit. We can not accept returns of used merchandise.

Damaged shipments are rare and will be replaced or refunded. Please inspect all packages at the time of arrival and contact us immediately about any damaged products. A claim may be filed with UPS.

Returned product that is damaged during transit due to inadequate packaging cannot be refunded.




Q:  Can I order if I live outside the United States?

A: For international orders, please call customer service at 888-215-0023 between
the hours of  9 a.m. EST and 5:00 p.m. EST.


Q: Do you offer quantity discounts?

A:Yes.

$0 - $999.99No Discount
$1000 - $2499.9910% Discount
$2500 - $4999.9920% Discount
$5000.00 - $9999.9925% Discount
$10,000.00 and up35% Discount

*special volume pricing can be discussed on an individual basis, please call our customer service team at 561-203-2779

Discounts are not applicable to eliquid, Marijuana packages and items already on sale.
Our best prices are listed  with the purchase of one case.
Negotiated pricing is available for quantities of 25,000 or more.
Please contact us to discuss volume pricing.



Q: What forms of payment do you accept?

A: We accept all major credit cards via Secure Socket Layer (SSL) technology (name, company name, email address, credit card information, etc - is encrypted during the transmission process and can only be decoded by eBottles.) We also accept checks, bank wires or money orders. We do not accept COD's, cash or PayPal payments.


Q: What if I can’t find answers to my questions here?

A: You can call customer service at 888-215-0023 between the
hours of   9 a.m. EST and 5:00 p.m. EST. 
They will be able to answer any other questions you may have.

Q: How will my order be shipped?

A: Orders for customers ship from our Bethel, CT warehouse. Orders are
shipped via UPS, or Common Carrier for very large orders.
Shipping and handling charges will be added to your order. Once
your online order is shipped, you will be E-mailed your tracking
number.


Q: What is your warranty policy?

A:All items sold on www.eBottles.com reflect their current standards and specifications.
Each item described herein is not necessarily suitable for every kind of use.
SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant. You should always TEST your product in the container you've selected prior to use.


Q: How do you calculate shipping costs?

A: Typically, orders are shipped UPS Ground using published rates.
In the case of Mountain and West Coast States customers we discount the UPS shipping rates to reduce the shipping costs in order to be competitive with West Coast vendors. We also discount UPS shipping rates to Canada.

Larger, pallet load shipments are priced at the actual quoted transportation cost provided by the common carrier.

 

Q: How do you protect glass bottles from breaking in shipping?

A: Typically, orders are shipped UPS Ground using published rates. We are experts in shipping via UPS and as such over-pack glass bottle cartons into a new 275# test double wall corrugated box with protective packing material on all six sides. This process is expensive and labor intensive, but necessary to insure that your glass bottles will arrive without breakage or damage. Larger glass orders are palletized and ship via LTL (less than truckload).


Q: Do you have a handling charge for orders?

A: We charge our customers a nominal fee of $10 per order as a “handling” fee in addition to the actual shipping charges. The handling fee includes counting bottles into smaller order quantities, counting an equal number of closures to match the number of bottles ordered, packing the bottles and closures into new boxes for shipment, and in the case of glass bottles, over-packing each individual carton into a new box with protective packing to ensure the bottles will arrive intact.

Q: Do you ship outside the United States?

A: We currently ship to Canada and Puerto Rico. We are not responsible for broker fees, import duties or any other fees associated with international shipments.


Q: How can I find out about the status of my order?

A:You can call customer service at 561-203-2779 Monday through Friday between the hours of 9 a.m. EST and 5:00 p.m. EST.


Q: What If I’m not satisfied with my purchase?

A: Any items with the exception of shrink bands can be returned. Please contact us to request a return merchandise authorization (RMA). Contact eBottles within 30 days of receipt of any product you wish to return. Products must be received by our warehouse with a trackable shipping method within 30 days of the return authorization date. Returns are subject to a 25% restocking fee. Return shipping charges will apply. Returns without an RMA number will not be accepted. All returned items must be in unused, original condition for resale. Returned product that is damaged during transit due to inadequate packaging cannot be refunded. Please contact us via email: contactus@eBottles.com or via phone 561-203-2779. How do I register my business as Tax Exempt with eBottles.com?

A: Please fill out your state's form below and email it back to us at sales@ebottles.com
In the seller field please list us at Lerman Container Corp. Also be sure to sign and date the form.
State Taxed Form
AZ
137286_USA AZ 5000A_Post012021.pdf
CA
blank_USA CA BOE-230_Post1117.pdf
CO
blank_CO_DR-0563-HRule_Post717.pdf
CT
137286_CT_Resale_Post.pdf
FL
blank_FL_Resale_Request_Post.pdf
GA
blank_USA GA SST_Post122020.pdf
IL
blank_IL CRT-61_Post817.pdf
IN
blank_USA US SST_Post042020.pdf
LA
LA_Resale_Request-post.pdf
MA
blank_MA_ST-4_Post.pdf
MD
137286_MD.pdf
ME
ME-137286_USA US MTC_Post012021.pdf
MI
blank_USA US SST_Post042020.pdf
MN
blank_USA US SST_Post042020.pdf
MO
MO_USA MO 149_Post112019.pdf
NC
blank_USA US SST_Post042020.pdf
NJ
blank_USA US SST_Post042020.pdf
NV
blank_USA US SST_Post042020.pdf
NY
137286_USA NY ST-120_Post062020.pdf
OH
blank_USA US SST_Post042020.pdf
OK
blank_USA US SST_Post042020.pdf
PA
blank_USA PA REV-1220_Post072020.pdf
* Tip select option 3 and enter your resale number
TX
137286_TX_01-339_Post.pdf
UT
blank_USA US SST_Post042020.pdf
VA
137286_USA VA ST-10_Post418.pdf
VT
137286_USA VT SST_Post052020.pdf
WA
blank_USA US SST_Post042020.pdf