- What is your minimum order?
- What is your low price guarantee
- Can I get samples?
- Where do you ship from?
- How long will it take for me to receive my order?
- Is it safe for me to use my credit card? Is your site secure?
- How can I find out about the status of my order?
- What if I am not satisfied with my purchase?
- Do you offer quantity discounts?
- What type of payment do you accept online?
- What if I can’t find answers to my questions here?
- How will my order be shipped?
- What is a re-shipper carton and how is it being used?
- What is your warranty and safety policy?
- How do you calculate shipping costs?
- How do you protect glass bottles from breaking in shipping?
- Do you have a handling charge for orders?
- How do I register my business as Tax Exempt with eBottles.com?
- What should I do if my freight shipment arrives damaged?
Q:What is your minimum order?
A: eBottles420.com has no minimum order.
Q:What is your low price guarantee?
A: Present a lower published price at the time of purchase and we will match it! (price match based on like items and quantities and availability)
Q: Can I get samples?
A: Yes, call (561-203-2779) or email (contactus@ebottles.com) for samples. We charge a minimum of $15 for U.S. and $35 for Canada shipping & handling. We will issue a full refund for your sample order once you place an order that exceeds $100.00.
Q: Where do you ship from?
A: We ship from: Colorado, Connecticut, California and Georgia
See transit time maps below:
CO
CT
CA
GA
Q: How long will it take for you to ship my order?
A: Generally, we ship in stock orders the next business day. NEXT DAY AIR, SECOND DAY AIR, and 3 DAY SELECT shipments will ship the same BUSINESS day if they are received before 12pm EST.
** EXCEPTIONS:
- Item is not in stock.
- Payment is not received
- Shipping or billing information is incomplete or incorrect.
In these cases you will be contacted about the problem and your order will process the following BUSINESS day. Orders received Saturday or Sunday will not process until Monday. Fedex and UPS DO NOT deliver packages on Saturday / Sunday. In other words, a Next Day Air package that is shipped on Friday will be delivered on Monday. A 2 Day Air package that is shipped on Friday will be delivered on Tuesday. Business days DO NOT include: Saturday, Sunday, New Years Day , Memorial Day , Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We are CLOSED during these days, however, you may place orders on our web site.
Regarding shipments to Canada, we are not responsible for Broker Fees, Import Duties or any other fees associated with the shipment.
http://www.ebottles.com/upbroke.pdf
Q: Is it safe for me to use my credit card? Is your site secure?
A: Yes. Our site is equipped with Secure Socket technology. If you access the eBottles.com site using a secure browser such as Internet Explorer or Chrome, personal data you send us (name, company name, email address, credit card information, etc) is encrypted during the transmission process and can only be decoded by eBottles.com.
Q: How can I find out about the status of my order?
A: You can call customer service at 888-215-0023 between the hours of 9 a.m. EST and 5:00 p.m. EST. or email us at contactus@ebottles.com
Q: What If I’m not satisfied with my purchase?
Any of our items (except shrink bands) can be returned within 30 days of receipt. If you ordered the wrong item and would like to exchange it for something else, a full credit will be issued for the products received. Returns are subject to a 25% restocking fee (There are no refunds on shipping charges for returns or exchanges). If we pack and/or ship your order and for some reason you refuse it, handling and shipping charges will still apply. Please order carefully.
You will need to contact a representative at 888-215-0023 in order to request a Return Merchandise Authorization number and the address to send returns to. Returns without an RMA or returned to the incorrect address will not be given credit. We can not accept returns of used merchandise. Damaged shipments are rare and will be replaced or refunded. Please inspect all packages at the time of arrival and contact us immediately about any damaged products. A claim may be filed with UPS.
Q: Can I order if I live outside the United States or Canada?
A: For international orders, please call customer service at 888-215-0023 between the hours of 9 a.m. EST and 5:00 p.m. EST.
Q: Do you offer quantity discounts?
A:Yes.
$0 - $999.99 No Discount
$1000 - $2499.99 10% Discount
$2500 - $4999.99 20% Discount
$5000.00 - $9999.99 25% Discount
$10,000.00 and up 35% Discount
*Special pricing can be discussed on an individual basis, please call sales at 888-215-0023
Q: What type of payment do you accept online?
A: We accept Visa, Mastercard, Discover, and American Express. You can also pay by check or money order. If you pay by check we will ship your order once the check has been cleared by the bank.
Q: What if I can’t find answers to my questions here?
A: You can call customer service at 888-215-0023 between the hours of 9 a.m. EST and 5:00 p.m. EST. They will be able to answer any other questions you may have.
Q: How will my order be shipped?
A: Orders are shipped via UPS, or Common Carrier for very large orders. Customers local to the Denver, Boulder and Colorado Springs areas can receive deliveries by our local truck for a nominal fee. Shipping and handling charges will be added to your order. Once your order is shipped, you will be emailed your tracking number.
Q: What is a re-shipper carton and how is it being used?
A: Our 32 count glass jars are intentionally packed in reusable re-shipper cartons with partitions. The boxes are upside on the pallet as the tops are not taped. This keeps any dust out. The jars are “necks down” (upside down) in the box. To remove the cartons from the pallet, place two fingers on the carton bottom as you take the boxes off the pallet, holding the flaps closed. To remove the jars from the box fold the flaps back, place your hand on the top, flip the box over and slide the box up, leaving the jars right side up and ready for filling. After filling and capping, the box is designed to be reused to ship your filled products, saving you from disposing of corrugate and the cost of buying and setting up new boxes. The box holds 32 - 1/8th oz jars totaling 4 oz of flower. Four boxes equals an ounce. These boxes can be supplied preprinted with your brand, subject to a 2,500 box MOQ (80,000 jars).
Q: What is your warranty policy?
A: All items sold on www.eBottles420.com reflect their current standards and specifications. Each item described herein is not necessarily suitable for every kind of use. SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant. You should always TEST your product in the container you've selected prior to use.
Q: How do you calculate shipping costs?
A: Typically, orders are shipped UPS Ground using published rates. In the case of Mountain and West Coast States customers we discount the UPS shipping rates to reduce the shipping. We also discount UPS shipping rates to Canada.
Larger, pallet load shipments are priced at the actual quoted transportation cost provided by the common carrier.
Q: How do you protect glass bottles from breaking in shipping?
A: Typically, orders are shipped UPS Ground using published rates. We are experts in shipping via UPS and as such over-pack glass bottle cartons into a new 275# test double wall corrugated box with protective packing material on all six sides. This process is expensive and labor intensive, but necessary to insure that your glass bottles will arrive without breakage or damage
Q: Do you have a handling charge for orders?
A: We charge our customers a nominal fee of $10.00 per order as a “handling” fee in addition to the actual UPS Ground shipping charges. The handling fee includes counting bottles into smaller order quantities, counting an equal number of closures to match the number of bottles ordered, packing the bottles and closures into new boxes for shipment, and in the case of glass bottles over-packing each individual carton into a new box with protective packing to ensure the bottles will arrive intact.
How do I register my business as Tax Exempt with eBottles.com?
A: Please fill out your state's form below and email it back to us at sales@ebottles.com
In the seller field please list us at Lerman Container Corp. Also be sure to sign and date the form.
Q: What should I do if my freight shipment arrives damaged?
A:See our freight inspection procedure here
