Shipping Policy

Generally, we ship in stock orders the same day but allow at least 1 Business day for processing*

All orders ship from our Connecticut warehouse

NEXT DAY AIR, SECOND DAY AIR, and 3 DAY SELECT shipments will ship the same BUSINESS day
if they are received before 12pm EST.*

- Item is not in stock.
- Payment is not received
- Shipping or billing information is incomplete or incorrect.

In these cases you will be contacted about the problem and your order will process the following BUSINESS day.

Orders received Saturday or Sunday will not process until Monday.

Fedex and UPS DO NOT deliver packages on Saturday / Sunday. In other words, a Next Day Air package that is shipped on Friday will be delivered on Monday. A 2 Day Air package that is shipped on Friday will be delivered on Tuesday.

Business days DO NOT include: Saturday, Sunday, New Years Day , Memorial Day , Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We are CLOSED during these days, however, you may place orders on our web site.

Regarding shipments to Canada, we are not responsible for Broker Fees, Import Duties or any other fees associated with the shipment. Click here for 2011 UPS brokerage rates.

Q: How do you calculate shipping costs?

A: Typically, orders are shipped UPS Ground using published rates. In the case of Mountain and West Coast States customers we discount the UPS shipping rates to reduce the shipping costs in order to be competitive with West Coast vendors. We also discount UPS shipping rates to Canada. Larger, pallet load shipments are priced at the actual quoted transportation cost provided by the common carrier.

Q: How do you protect glass bottles from breaking in shipping?

A: Typically, orders are shipped UPS Ground using published rates. We are experts in shipping via UPS and as such over-pack glass bottle cartons into a new 275# test double wall corrugated box with protective packing material on all six sides. This process is expensive and labor intensive, but necessary to insure that your glass bottles will arrive without breakage or damage

Q: Do you have a handling charge for orders?

A: We charge our customers a nominal fee of $10.00 per order as a “handling” fee in addition to the actual UPS Ground shipping charges. The handling fee includes counting bottles into smaller order quantities, counting an equal numbers of closures to match the number of bottles ordered, packing the bottles and closures into new boxes for shipment, and in the case of glass bottles over-packing each individual carton into a new box with protective packing to ensure the bottles will arrive intact.