Q:What is your minimum order?

A: eBottles.com has no minimum order.

 

Q:What is your low price guarantee?

A: Present a lower published price at the time of purchase and we will match it!
(price match based on like items and quantities and availability)



Q: Can I get samples?

A: Yes, You can purchase any quantity shown of any of our items. We charge a minimum $15.00 for shipping and handling. This amount covers our cost of picking and packing your order and the UPS cost. We will issue a full refund for your sample order once you place an order that exceeds $100.00.



Q: Where do you ship from?

A: We ship from Bethel, CT
Transit times can be found on the map below.


Q:Is it safe for me to use my credit card? Is your site secure?

A:  Yes. Our site is equipped with Secure Socket technology.
If you access the eBottles.com site using a secure browser
such as Netscape or Internet Explorer, personal data you send us
(name, company name, email address, credit card information, etc)
is encrypted during the transmission process and can only be
decoded by eBottles.com.


Q: How can I find out about the status of my order?

A: You can call customer service at 888-215-0023 between
the hours of  9 a.m. EST and 5:00 p.m. EST.


Q: What If I’m not satisfied with my purchase?

Any of our items (except shrink bands) can be returned within 30 days of receipt. In addition, returns are subject to a 25% restocking fee (There are no refunds on shipping charges for returns). If we pack and/or ship your order and for some reason you refuse it, handling and shipping charges will still apply. Please order carefully.

You will need to contact a representative at 888-215-0023 in order to request a Return Merchandise Authorization number and the address to send returns to. Returns without an RMA or returned to the incorrect address will not be given credit. We can not accept returns of used merchandise.

Damaged shipments are rare and will be replaced or refunded. Please inspect all packages at the time of arrival and contact us immediately about any damaged products. A claim may be filed with UPS.




Q:  Can I order if I live outside the United States?

A: For international orders, please call customer service at 888-215-0023 between
the hours of  9 a.m. EST and 5:00 p.m. EST.


Q: Do you offer quantity discounts?

A:Yes.

$0 - $999.99No Discount
$1000 - $2499.9910% Discount
$2500 - $4999.9920% Discount
$5000.00 - $9999.9925% Discount
$10,000.00 and up35% Discount

*special pricing can be discussed on an individual basis, please call sales at 888-215-0023

Q:  What type of payment do you accept online?

A: We accept Visa, Mastercard, Discover, and American Express. You can also pay by check or money order. If you pay by check we will ship your order once the check has been cleared by the bank.


Q: What if I can’t find answers to my questions here?

A: You can call customer service at 888-215-0023 between the
hours of   9 a.m. EST and 5:00 p.m. EST. 
They will be able to answer any other questions you may have.

Q: How will my order be shipped?

A: Orders for customers ship from our Bethel, CT warehouse. Orders are
shipped via UPS, or Common Carrier for very large orders.
Shipping and handling charges will be added to your order. Once
your online order is shipped, you will be E-mailed your tracking
number.


Q: What is your warranty policy?

A: All items sold on www.ebottles.com reflect their current standards and specifications.
Each item described herein is not necessarily suitable for every kind of use.
SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant. You should always TEST your product in the container you've selected prior to use.


Q: How do you calculate shipping costs?

A: Typically, orders are shipped UPS Ground using published rates.
In the case of Mountain and West Coast States customers we discount the UPS shipping rates to reduce the shipping costs in order to be competitive with West Coast vendors. We also discount UPS shipping rates to Canada.

Larger, pallet load shipments are priced at the actual quoted transportation cost provided by the common carrier.

 

Q: How do you protect glass bottles from breaking in shipping?

A: Typically, orders are shipped UPS Ground using published rates. We are experts in shipping via UPS and as such over-pack glass bottle cartons into a new 275# test double wall corrugated box with protective packing material on all six sides. This process is expensive and labor intensive, but necessary to insure that your glass bottles will arrive without breakage or damage


Q: Do you have a handling charge for orders?

A: We charge our customers a nominal fee of $10.00 per order as a “handling” fee in addition to the actual UPS Ground shipping charges. The handling fee includes counting bottles into smaller order quantities, counting an equal number of closures to match the number of bottles ordered, packing the bottles and closures into new boxes for shipment, and in the case of glass bottles over-packing each individual carton into a new box with protective packing to ensure the bottles will arrive intact.