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Q:What
is your minimum order?
A: eBottles.com has no minimum order.
Orders
of less than $50 of product are subject to a $15.00 small order charge.
Q:What
is your low price guarantee?
A: Present a lower published price at the time of purchase and we will
beat it!
Q: Can I get samples?
A: Yes, you can order any quantity of any of our items.
Orders totalling less than $50 are subject to a $15.00 small order charge.
Q: Where do you ship from?
A: We ship from Bethel, CT
Transit times can be found on the map below.
Q:
Is it safe for me to use my credit card? Is your site secure?
A: Yes.
Our site is equipped with Secure Socket technology.
If you access the eBottles.com site using a secure browser
such as Netscape or Internet Explorer, personal data you send us
(name, company name, email address, credit card information, etc)
is encrypted during the transmission process and can only be
decoded by eBottles.com.
Q:
How can I find out about the status of my order?
A:
You can call customer service at 888-215-0023 between
the hours of 9 a.m. EST and 5:00 p.m. EST.
Q:
What If I’m not satisfied with my purchase?
A: All
returns and exchanges are subject to a 25% restocking fee.
Any of our items (except shrink bands) can be returned within 30 days
of receipt. In addition, returns are subject to a 25% restocking fee (There
are no refunds on shipping charges for returns). If we pack and/or ship
your order and for some reason you refuse it, handling and shipping charges
will still apply. Please order carefully.You will need to contact a representative
at 888-215-0023 in order to request a Return Merchandise Authorization
number and the address to send returns to.
Damaged
shipments are rare and will be replaced or refunded. Please inspect all
packages at the time of arrival and contact us immediately about any damaged
products. A claim may be filed with UPS.
Q:
Can I order if I live outside the United States?
A:
For international orders, please call customer service at 888-215-0023
between
the hours of 9 a.m. EST and 5:00 p.m. EST.
Q:
Do you offer quantity discounts?
A:Yes.
| $0
- $999.99 |
No
Discount |
| $1000
- $2499.99 |
10%
Discount |
| $2500
- $4999.99 |
20%
Discount |
| $5000.00
and up |
25%
Discount |
*special
pricing can be discussed on an individual basis, please call sales at
888-215-0023
Q:
What type of payment do you accept online?
A: We
accept Visa, Mastercard, Discover, American Express, or PayPal.
Q:
What if I can’t find answers to my questions here?
A: You can call customer service at 888-215-0023 between the
hours of 9 a.m. EST and 5:00 p.m. EST.
They will be able to answer any other questions you may have.
Q:
How will my order be shipped?
A: Orders
for customers ship from our Bethel, CT warehouse. Orders are
shipped via UPS, or Common Carrier for very large orders.
Shipping and handling charges will be added to your order. Once
your online order is shipped, you will be E-mailed your tracking
number.
Q: What is your warranty policy?
A: All
items sold on www.ebottles.com reflect their current standards and specifications.
Each item described herein is not necessarily suitable for every kind
of use.
SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY
PARTICULAR PURPOSE. All
warranties expressed or implied, including any warranty of merchantability
and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant.
You should always TEST your product in the container you've selected prior to use.
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